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Delivery and Returns

This summary is for guidance only and full details of delivery and returns can be found in our Terms and Conditions.

Delivery

Deliveries will only be made to business addresses and will be made to the address you give for delivery when you order a product. Every effort will be made to meet the delivery times published on the site, however it may sometimes be outside our power to do so. We will always try to keep you informed of any changes.

Deliveries will be made to ground floor or goods-in areas only unless it is furniture which we have agreed to install. The customer should ensure that there is someone available to take delivery of the goods when delivered as re-delivery may incur an extra charge.

Furniture Delivery and installation

Customers must ensure that, where furniture is to be installed, a sufficient cleared and empty area is available. Our installers are unable to move, remove or dispose of any existing furniture to carry out an installation. If insufficient space is available, the installers may deliver the products for the customer to unpack, assemble and install itself or may make a further charge for redelivery and installation.

Storage Fitments

Fitments for storage products will be delivered and left for the customer to unpack and assemble itself.

Returns

The customer is entitled to exercise any of their applicable statutory rights to return products following a purchase.

Please see the Terms and Conditions for details of what to do in case of dissatisfaction with a product due to damage, faults or defects.

It is important for customers to note that they are responsible for ensuring that there is adequate access to their premises for any items they purchase. (Please be particularly careful when purchasing large items such as storage and reception furniture which is not flat-packed that you have measured doorways, staircases and any corners which must be navigated to install the product in the required position.)

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